Customers can now get Tesco staff to do their grocery shopping on their
behalf, using the hypermarket’s Order & Collect service. The service
enables customers to send their shopping list to the store via
WhatsApp, which will then be fulfilled by a personal shopper. According
to the FAQ, orders can only be placed for essential groceries and fresh
items due to limited resources at the stores. In the event a product is
unavailable, the personal shoppers will contact customers to offer a
suitable substitution.
Customers may accept or reject the substitution.
After completing the order, the personal shopper will send back an
estimated collection time and personalised barcode for the total price
via WhatsApp. Using the personalised barcode, customers can pay for
the items at a dedicated checkout using cash, e-wallet, credit or debit
card. Customers are required to pick up their order within 30 minutes
of the collection time.