CIMB Bank Bhd and CIMB Islamic Bank Bhd (CIMB) have introduced
two digital-first solutions for customers — an online-to-branch
account opening process for individual banking customers, and the
Biz Financing Portal for small and medium enterprises (SMEs).
These paperless solutions are aimed at making CIMB’s banking
offerings more accessible, providing safety and convenience by
leveraging digital capabilities to enhance the customer experience.
Individual customers are now able to submit their application, to
open a current or savings account, online via CIMB’s new online-tobranch account opening process. Customers can pre-fill an account
opening e-form on CIMB’s website to initiate the process.
The portal will enable SME customers to upload documents and
submit loan applications entirely online, providing convenience by
eliminating the need to visit a branch. Complementing CIMB’s Biz
Financing Portal is the Amazing Customer Experience (“ACE”)
productivity tool for the Bank’s Relationship Managers (“RMs”), that
enables them to submit loan applications from commercial
customers for processing online. The mobile productivity tool is
equipped with optical character recognition (“OCR”) and natural
language processing (“NLP”) capabilities for robotic process
automation (“RPA”), allowing RMs to extract data securely and
efficiently to autofill required details. This cuts processing time by
reducing manual data entry and automating loan processing. Clients
will also receive automatic notifications on their application status,
ensuring full transparency.
submit loan applications entirely online, providing convenience by
eliminating the need to visit a branch. Complementing CIMB’s Biz
Financing Portal is the Amazing Customer Experience (“ACE”)
productivity tool for the Bank’s Relationship Managers (“RMs”), that
enables them to submit loan applications from commercial
customers for processing online. The mobile productivity tool is
equipped with optical character recognition (“OCR”) and natural
language processing (“NLP”) capabilities for robotic process
automation (“RPA”), allowing RMs to extract data securely and
efficiently to autofill required details. This cuts processing time by
reducing manual data entry and automating loan processing. Clients
will also receive automatic notifications on their application status,
ensuring full transparency.
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